Item Code: W60628998 Return Rate: N/A Downloads: 74
*Special price for new arrival $211. (From 2020.12.23-2021.1.31; FYI: the original price is $221)
Art Life Manual Recliner Chair-Air Leather Recliner Chair-Overstuffed Faux Leather Home Theater Seating-Single Reclining Sofa for Living Room and Bedroom(Brown)
Art Life 售后说明
Art Life After-sales Service Instruction
In order to communicate more efficiently, when consulting after-sales questions, please provide the order number + product SKU + the original words and pictures of the guest (as detailed as possible) + your appeal; Art Life can only answer product-related questions. If you have trouble in logistics issues, platform functions, etc, please contact the platform customer service. Thank you for your cooperation!
The following is the handling of after-sales problems:
1, Product quality problems (missing parts, damage, etc.) need to be reshipped.
Please confirm with us whether it is possible to reship it to the customer first, and apply for RMA after the confirmation; if us replied that there is no stock and cannot reship, it is recommended to try a partial refund first, when it is not acceptable by the customer, try the full refund;
2, Refunds caused by product quality problems
Partial refund: Our refund is based on a certain proportion of customer’s refund, and its upper limit is your actual B2B purchase price ;
Full refund: We will refund the actual B2B purchase price ;
After-sales service for non-product quality problems ( customers do not like it, products are too small, there is a color difference, etc.)
Customer complaints caused by non-product quality problems will not be taken by us.
4.Logistics problems after-sales (logistics lost packages, wrong goods sent)
Please confirm with us whether it is possible to reship it to the customer first, and apply for RMA after the confirmation; if us replied that there is no stock and cannot reship, the entire amount can be refunded;
5. Notes on applying for RMA
A. For customer complaints caused by product quality problems, relevant instructions should be provided, such as where is the specific damage and which parts are missing. It is better to ask the customer to provide pictures. If there is no picture and no detailed description, it will be regarded as refunds without any reason, and that will Not be accepted;
B. For the RMA refund, a screenshot containing the details of the refund to the customer must be attached. We need to upload it to the system for backup. Thank you for your cooperation.
6. The timeliness of processing RMA
The RMA for reshipping the entire package will be dealt before the end of the day; the RMA for unpacking will be processed within three workdays because it requires IT’s assistance to record it; the RMA for refund will be will be dealt before the end of the day, if your application comes a little late , it will be postponed to the second workday; if your RMA comes on weekends, since the warehouse does not operate on weekends, it will be dealt on Monday;
7. When will the tracking number be uploaded?
A. When the warehouse has stock, the whole package can be reshipped directly. Generally, the tracking number will be available in two or three workdays;
B. When we have to let the factory reship it to the customer, considering that international air transportation will take a long time, and some parts are not already made, it is difficult to predict an accurate time for the customer. Since we are both trying looking for the most efficient solution to after-sales problems, we have the same purpose, and we will send feedback as soon as we have the tracking number, please be patient.