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Art Life Manaul Recliner Chair-Air Leather Recliner Chair-Overstuffed Faux Leather Home Theater Seating-Single Reclining Sofa for Living Room and Bedroom(Brown)

Item Code: W60628998 Return Rate: N/A Downloads: 74

Color
Brown Le...
Brown Fa...
Art Life
Return Rate: Low
Return Approval Rate: Moderate
Response Rate: High

*Special price for new arrival $211. (From 2020.12.23-2021.1.31; FYI: the original price is $221)


Art Life Manual Recliner Chair-Air Leather Recliner Chair-Overstuffed Faux Leather Home Theater Seating-Single Reclining Sofa for Living Room and Bedroom(Brown)


Features

1. High-quality Air Leather: selected high-quality air leather as the surface of the recliner chair which is not only as comfortable as genuine leather but also more delicate, breathable, hard-wearing and easy to clean.

2. Overstuffed Armrest and Padded Cushion: the big overstuffed armrest, thick backrest and padded cushion can bring you extra comfort no matter you sit or lie on it.

3. Stable and Durable: with the heavy-duty metal base, the chair’s maximum loading capacity can up to 300LBS, which is more stable when you relax on it. And the metal base is made for long time use which is more durable.

4. Classic Design: the nice classic design of the recliner chair makes it more suitable for your living room and bedroom, even your home seating. It can be a great decoration for your lovely home.

5.Easy assembly and Ample Size: All accessories of this chair are easy to be assembled. The seat size: 15.6''*20.3''*19.5'', the overall size: 37.4''*37.4''*39.37''.


Selling point:

1.Comfortable Air Leather Fabric

2. Manual Recliner

3.Stable and Durable


Dimensions & Weight:

Overall Dimension

37.4''W*37.4''L*39.37''H

Detail Dimension

Please refer to the image.

Package Dimension

34.65''L*30.31''W*25.59''H

Overall Weight

78.26 LBS

Package Weight

85.98 LBS

Weight Capacity

300 LBS


Specifications:

Product Name

Recliner Chair

Material

Leather+Foam+Metal

Color

Brown

Assembly Required

10-15 minutes

Package Number

1

Country of Origin

China

Product Warranty

Six months warranty


After Sales Service:

(1) Free bonus accessories

(2) Compensation for all losses caused by product quality issues

(3) Compensation for some losses caused by customers or logistics


Contact information:

Customer satisfaction is always our top priority. 

If you have any questions please feel free to contact us by station letter or QQ: 3472596232(Art Life).


Art Life 售后说明

Art Life After-sales Service Instruction

为了更高效的沟通,咨询售后问题时,请您提供订单号+产品SKU+尽可能详细的客人原话和图片+您的诉求;Art Life能解答产品相关问题,如物流问题、平台功能等其它相关请咨询平台客服,感谢您的配合!

In order to communicate more efficiently, when consulting after-sales questions, please provide the order number + product SKU + the original words and pictures of the guest (as detailed as possible) + your appeal; Art Life can only answer product-related questions. If you have trouble in logistics issues, platform functions, etc, please contact the platform customer service. Thank you for your cooperation!

 

以下是售后问题的处理:

The following is the handling of after-sales problems:

 

1  产品质量问题(缺部件、破损等)需重发

1, Product quality problems (missing parts, damage, etc.) need to be reshipped.

 

请先跟店铺确认是否可以给客人重发,确认后申请RMA即可;若店铺答复无库存无法重发,建议先尝试部分补偿,实在不接受可退全款保留;

Please confirm with us whether it is possible to reship it to the customer first, and apply for RMA after the confirmation; if us replied that there is no stock and cannot reship, it is recommended to try a partial refund first, when it is not acceptable by the customer, try the full refund;

 

2  产品质量问题造成的退款

2, Refunds caused by product quality problems

 

部分退款:按照给顾客退款金额的一定比例进行退款,上限为B2B实际采购价

Partial refund: Our refund is based on a certain proportion of customer’s refund, and its upper limit is your actual B2B purchase price ;
退全款:店铺退还B2B实际采购价;

Full refund: We will refund the actual B2B purchase price ;

 

  非产品质量问题售后(客人原因不喜欢、以及产品太小、有色差等主观臆断)

After-sales service for non-product quality problems ( customers do not like it, products are too small, there is a color difference, etc.)

 

非产品质量问题造成的客诉不归店铺承担;

Customer complaints caused by non-product quality problems will not be taken by us.

 

物流问题售后(物流丢包、发错货)

4.Logistics problems after-sales (logistics lost packages, wrong goods sent)

 

请先跟店铺确认是否可以给客人重发,确认后申请RMA即可;若店铺答复无库存无法重发,可退全款;

Please confirm with us whether it is possible to reship it to the customer first, and apply for RMA after the confirmation; if us replied that there is no stock and cannot reship, the entire amount can be refunded;

 

5  申请RMA注意事项

5. Notes on applying for RMA

 

A、产品质量问题造成的客诉,需提供相关说明,比如具体哪里破损、缺哪些部件,最好能请客人提供图片,若无图片且无详细说明,视为客人原因无理由退货,店铺可以不承担

A. For customer complaints caused by product quality problems, relevant instructions should be provided, such as where is the specific damage and which parts are missing. It is better to ask the customer to provide pictures. If there is no picture and no detailed description, it will be regarded as refunds without  any reason, and that will Not be accepted;

B、申请退款的RMA,需附上给客人的含售价退款详情截图,我们需要上传到系统备份,多谢您的配合。

B. For the RMA refund, a screenshot containing the details of the refund to the customer must be attached. We need to upload it to the system for backup. Thank you for your cooperation.

 

6  处理RMA的时效

6. The timeliness of processing RMA

 

重发整个包裹的RMA,会在当天下班前处理;拆包的RMA,因为需要IT帮忙录入,会在三个工作日内处理;退款的RMA,当天下班前处理,若您当天申请较晚,会顺延到第二个工作日处理;周末申请的RMA,仓库也不作业,周一会统一处理;

The RMA for reshipping the entire package will be dealt before the end of the day; the RMA for unpacking will be processed within three workdays because it requires IT’s assistance to record it; the RMA for refund will be will be dealt before the end of the day, if your application comes a little late , it will be postponed to the second workday; if your RMA comes on weekends, since the warehouse does not operate on weekends, it will be dealt on Monday;

 

7  重发什么时候出单号

7. When will the tracking number be uploaded?

 

A、仓库有库存的情况下,直接重发整个包裹,一般两到三个工作日可出运单号;

A. When the warehouse has stock, the whole package can be reshipped directly. Generally, the tracking number will be available in two or three workdays;

B、由工厂给客人补发,考虑到国际空运需要时间较久,再加上有的部件并不是现成的,要先生产再发给客人,难以给出准确的时间。大家都是为了最高效的解决售后问题,双方的出发点是高度一致的,所以请放心,有了单号我们会第一时间反馈。

B. When we have to let the factory reship it to the customer, considering that international air transportation will take a long time, and some parts are not already made, it is difficult to predict an accurate time for the customer. Since we are both trying looking for the most efficient solution to after-sales problems, we have the same purpose, and we will send feedback as soon as we have the tracking number, please be patient.



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