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TOPMAX 7-Piece Patio Furniture Set Outdoor Sectional Conversation Set with Soft Cushions (Black)

Item Code: SH000027DAA Return Rate: Moderate Downloads: 151

TOPMAX
Return Rate: Moderate
Return Approval Rate: Moderate
Response Rate: High

TOPMAX 7-Piece Patio Furniture Set Outdoor Sectional Conversation Set with Soft Cushions (Black)

Bullet Points:

  • 7 piece patio furniture set includes 3 Corner Chairs + 3 Middle Chairs + 1 Coffee Table
  • Corner chair dimensions: 27.6 X 27.6 X 27.6 inch(L X W X H);Middle chair dimensions: 27.6 X 27.6 X 27.6 inch(L X W X H);Coffee table dimensions:27.6 X 27.6 X 15.7 inch(L X W X H)
  • Constructed of iron frame and all weather resistant PE wicker rattan to provide the most stability
  • A contemporary design and ergonomically comfortable patio seating piece to enjoy your outdoor living space


Product description:

Color: black

TOPMAX is aimed to provide the most beautiful and stylish outdoor furniture. Choose from our wide variety of our brand’s patio furniture sets coming in a range of styles, colors and sizes to find just what you need. 


Weight & Dimensions

Overall Product Dimension

Corner Chair:

Overall dimensions:27.6 X 27.6 X 27.6 inch

Seat size:23.6 X 23.6 inch without cushion

Seat height:16 inch

 

Middle Chair:

Overall dimensions:27.6 X 27.6 X 27.6 inch

Seat size:27.6 X 23.6 inch without cushion

Seat height:16 inch

 

Coffee Table:

Overall dimensions:27.6 X 27.6 X 15.7 inch

Detail Product Dimension

Please refer to the Size image

Number of Package

3

Package Dimension and Weight

Please refer to the Specification

Overall Weight

single chair: 19.84 lbs

table: 27.55 lbs

Weight Capacity

single sofa: 330 lbs

table; 165 lbs


Specifications:

Product Name

7-Piece Patio Furniture Set Outdoor Sectional Conversation Set

Material

 PE Wicker + Steel frame + Polyester+Sponge

Cushion Thickness

2 inches

Pieces Included

3 Corner Chairs + 3 Middle Chairs + 1 Coffee Table

Color

Black PE wicker rattan + Grey cushion

Assembly Required

Yes

Additional Tools Required

All Tools Included

Country of Origin

Vietnam

Product Warranty

One year

Notice

1、Manual measurement has been used, there may be some reasonable error.

2、Items may slightly differ from photo in terms of color due to the lighting or your monitor’s display

3、B2B Return Policy: https://b2b.gigacloudlogistics.com/index.php?route=information/information&information_id=50

 

After Sales Service:

1. Missing or damaging parts when receiving the product, we will send the accessory for free.

2. Compensation for all losses caused by the product quality or logistics problems

3. Compensation for some losses of removing bad reviews caused by product problems 

 

More Cooperation Method:

1.Bargain: In order to support the initial promotion of the seller, a certain discount can be offered for orders that purchase more than 10 stocks in a single purchase.

2.Margin Business : For buyers who want to guarantee inventory, by paying a certain percentage(usually 20%) of the margin and promised sales for a period of time (usually one month), we will help lock in a certain amount of inventory.

3.Order futures: If you believe that the existing stock is unable to meet the demand, you can contact us to discuss the order of the product that will come to the stock in the future. We offer more discounts for such goods.

 

Contact information:

Any product or selling related questions, including inventory, price, information, please feel free to contact us by Station letter or Wechat.

Wechat: 17764172956

TOPMAX售后说明

为了更高效的沟通,请您咨询售后问题时,提供一下订单号+产品sku+尽可能详细的客人原话和图片(如果有的话)+您的诉求;TOPMAX仅能解答产品相关问题,像物流问题、平台功能等其它相关请咨询平台客服,谢谢您的配合!

1、产品质量问题(缺部件、破损等)需重发

请先跟店铺确认是否可以给客人重发,确认后申请RMA即可;若店铺答复无库存无法重发,建议先尝试部分补偿,实在不接受可退全款保留;
2、产品质量问题造成的退款

部分退款:计算公式为 成本/售价*实际退款金额,上限为B2B实际采购价;
退全款:店铺退还B2B实际采购价;

3、非产品质量问题售后(物流丢包、发错货、客人原因不喜欢、以及产品太小、有色差等主观臆断)

物流丢包和发错货建议联系平台索赔,另外平台有特殊险业务,可咨询以下平台客服,非产品质量问题造成的客诉不归店铺承担;

4、申请RMA注意事项

A,请在comments中附上平台订单号+尽可能详细的客人原文+您的诉求(比如重发哪些部件),若客人有提供图片也请一起上传,若不按要求申请,店铺有权拒绝

B、产品质量问题造成的客诉,需提供相关说明,比如具体哪里破损、缺哪些部件,最好能请客人提供图片,若无图片且无详细说明,视为无理由退货,不归店铺承担

C、所有申请退款的RMA,需附上给客人的含售价退款详情截图,我们需要上传到系统备份,多谢您的配合。

5、处理RMA的时效

重发整个包裹的RMA,会在当天下班前处理;拆包的RMA,因为需要IT帮忙录入,会在三个工作日内处理;退款的RMA,当天下班前处理,若您当天申请较晚,会顺延到第二个工作日处理;周末申请的RMA,周一统一处理;

6、重发什么时候出单号

A、仓库有库存的情况下,直接在B2B重发整个包裹,一般两个工作日可出运单号;

B、拆包裹给客人发,目前是五到十个工作日出运单号(仓库当前运行负载过重,后续恢复正常时效性增强后,这个天数也会随之减少);

C、由工厂给客人补发,考虑到国际空运需要时间较久,再加上有的部件并不是现成的,要先生产再发给客人,难以给出准确的时间。大家都是为了最高效的解决售后问题,双方的出发点是高度一致的,所以请放心,有了单号我们会第一时间反馈给您。

7、拥有多个采购账号的buyer,用其中一个账号全款囤货后,想退库存给其他账号购买

平台禁止此项操作,且退回库存会提高我们的return rate,影响店铺健康,因此,后续将不会再同意此项操作,请您多账号全款囤货时结合销量考虑一下库存分配,多谢您的谅解;

8、全款囤货库存未售完(包括发货前客人取消订单)

所有库存一经售出,若无特殊情况概不退还,若发货前客人取消订单,请在七天内申请RMA退回(从您在B2B上实际下单时间开始计算);考虑到双方长期友好合作关系,每位buyer每月有一次机会退回库存(多ID buyer只能选择其中一个ID操作),具体要求如下:

A、购买时间0-7天,退还全额采购金额;

B、购买时间8-30天,退还采购金额的80%,剩余20%货款不予退还;

C、购买时间31-40天,退还采购金额的70%,剩余30%货款不予退还;

D、购买时间41-50天,退还采购金额的60%,剩余40%货款不予退还;

E、购买时间51-60天,退还采购金额的50%,剩余50%货款不予退还;

F、购买时间61-70天,退还采购金额的40%,剩余60%货款不予退还;

G、购买时间71-80天,退还采购金额的30%,剩余70%货款不予退还;

H、购买时间81-90天,退还采购金额的20%,剩余80%货款不予退还;

I、购买时间90天以上,不予处理。


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